Streamline Customer Support with Help Scout Plugin
Help Scout integration for Easy Digital Downloads is a WordPress plugin designed to enhance customer support by integrating essential customer information directly into the Help Scout dashboard. This plugin allows users to view customer names alongside links to their Easy Digital Downloads (EDD) profile pages, including details of all purchased downloads and order statuses, which are linked to payment providers. This streamlined access to information facilitates more efficient customer service interactions.
In addition to standard features, if the Software Licensing add-on is utilized, users gain access to license keys and site management links, enabling easier license deactivation and upgrades. For those utilizing the Recurring Payments feature in EDD, subscription statuses are also displayed. Installation and configuration instructions are provided, and users should note that the plugin operates with Help Scout's custom legacy apps, ensuring compatibility with the latest interface changes.
